Return Policy

  • RETURNS AND EXCHANGES

    • ARRANGING YOUR EXCHANGE OR RETURN

      • Sign in to your account and under My Orders, select the order number containing the items you would like to return.

      • Click on the 'CREATE EXCHANGE/RETURN' button and choose the reason why you want to send your item(s) back. If an item is faulty, please provide details why.

      • If you would like to exchange an item because the fit is not right, choose the replacement size.

      • To request a refund, select how you would like to be credited. This needs to match the original payment method used. Please note, store credit is valid for one year from issue date.

      • Check the box to agree with our Returns Policy. You will then receive an email containing your returns instructions and details about the next steps to take.

If you have sent items back to us before you will notice that, to make it easier for you, a returns merchandise authorization (RMA) number is no longer needed

  • LATE RETURNS

    • Your item(s) should be sent back to us within 28 days. Returns outside these timeframes may be accepted at the discretion of WeeAreStores and may only be refunded as a store credit.

  • OUR POLICY

    • Please email cs@weeare.com if any of your purchases have been delivered without WeeAreStores tags.

All returns should be requested before you send your purchase back to us. Unidentified items will be returned to the sender.

Clothing

Items should be returned new, unused and with all WeeAreStores and designer garment tags still attached. Underwear and swimwear should be tried on over underwear.

Shoes

Please return all items, including the dust bag and box. When you try them on, stand on a carpeted surface to protect the soles.

Bags/ Watches/ Accessories

All designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.

If you don't like your Fine Watch, or it doesn't fit, please contact cs@weeare.com to arrange a refund.

Grooming & Candles

Grooming products should be sent in the original packaging. Please note, both candles and fragrance are final sale and cannot be returned due to transport restrictions.

Technology

Technology products should be returned in the original packaging.

Limited-Edition Products & Books

As these items are highly collectable, please only remove the protective cover and packaging once you are certain that you wish to keep them.

Repeated returns

We offer a flexible returns policy to make your online shopping experience even easier. However, customers returning items repeatedly may be refused at our discretion.