Delivery Information

Standard and Express Delivery

 

Orders will be shipped using S.F. Express Service.

 

Be sure to check that all delivery information is correct as if this does not match the delivery service's records, we may have to contact you to update this information and which may delay your order. Delays may occur as a result of pending payment verifications or customs clearance.

 

In some cases, your local customs office may require additional documents and time to have your package cleared. During these instances, the estimated delivery time may be prolonged.

 

During promotional periods, please kindly note there may be slight delays to shipping. Sorry for any inconvenience caused.

 

Order Tracking

 

You can also use the specific carrier’s website and enter the tracking number that we provided on the SF Express website.

 

International Delivery Times and Cost

 

Orders placed after 9:00am Monday to Friday (Hong Kong time) using our express shipping method will be processed the next business day.

 

Orders placed using our standard shipping will be processed within 5-7 business days.

 

Import Taxes & Duties

 

Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.

 

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here . For further details of charges, please contact your local customs office.

 

Customs & Regulations

 

You are responsible on checking with your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.